Okay

Thank you so much for purchasing one of our WordPress themes! We are looking forward to provide a top-notch customer service, but before that, please take a look our support center terms and conditions, regarding the support we offer :


1. Read our Documentations

Please be sure that you have read the documentation, which comes with your downloaded package. The documentation covers important notes, installation process of our theme and wide range of overall explanations.


2. Envato's New Support Policy

As new envato support policy, you'll get a free support from the purchase date of next 6 months! Check out more information about support policy here.


3. Private Ticket vs Public Ticket

Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.


4. Our Response Time

Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 12 - 24 HOURS to receive an answer to your ticket.


5. Go Through Public Tickets

Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait for 24 hours, instead you'll get a quick solution.


6. What support covers?

Support deals with installation of the theme, issues comes from our theme itself Bug Fixes, and Small Modifications which means, one or two lines of code we'll provide if needed.


7. Want to hire us for your customizations?

This support is not includes any of your personal customisations. If you want custom works, please consider to hire us at Envato Studio. Note : We're only available for installing our theme like a live demo site.


8. We want more details in your ticket questions

Post more detailed information's as much you can possible : LINKS and SCREENSHOTS are always welcome! If your questions are not have detailed information's, then we'll ask more information from our next response(May take : 24 hours). So, you're losing your time with less information's.


Once again, thanks for the purchase! Hope you enjoy our work.

Troubleshooting WordPress - Common Problems?

  Article Categories

1 Article Seil - A Responsive WordPress Blog Theme

How to work with WPML in our theme?

1 Article Roof - WP Construction, Building Business

How to work with WPML in our theme?

1 Article Brixey - Responsive Architecture WordPress Theme

How to work with WPML in our theme?

1 Article Signy - A Personal Blog WordPress Theme

How to work with WPML in our theme?

1 Article Sewell Photography - Photography WordPress

How to work with WPML in our theme?

1 Article Seese - Responsive eCommerce Theme

How to work with WPML in our theme?

3 Articles Eunice - Minimal Photography WordPress Theme

Eunice Theme Documentation!

How to work with WPML in our theme?

Support Terms

3 Articles Elston - Portfolio for Freelancers and Agencies

How to work with WPML in our theme?

Elston Theme Documentation!

Support Terms

3 Articles Redel - Responsive App Landing WordPress Theme

Support Terms

How to work with WPML in our theme?

Redel Theme Documentation!

3 Articles Ailsa - Personal Blog WordPress Theme

Ailsa Theme Documentation!

How to work with WPML in our theme?

Support Terms

3 Articles Kroth - Business/Consulting WordPress Theme

Kroth Theme Documentation!

Support Terms

How to work with WPML in our theme?

9 Articles Juster Multi-Purpose WordPress Theme

How to upgrade WordPress theme?

How to upgrade premium plugins, that includes with this theme?

Missing style sheet error when installing the theme?

+6 more

6 Articles Avatar - One and Multi Page Parallax WordPress Theme

How to upgrade premium plugins, that includes with this theme?

How to upgrade WordPress theme?

Missing style sheet error when installing the theme?

+3 more

6 Articles Valise - Agency / Personal Portfolio Theme

How to upgrade premium plugins, that includes with this theme?

How to upgrade WordPress theme?

Valise Theme Documentation!

+3 more