Okay

Thank you so much for purchasing one of our WordPress themes! We are looking forward to provide a top-notch customer service, but before that, please take a look our support center terms and conditions, regarding the support we offer :


1. Read our Documentations

Please be sure that you have read the documentation, which comes with your downloaded package. The documentation covers important notes, installation process of our theme and wide range of overall explanations.


2. Envato's New Support Policy

As new envato support policy, you'll get a free support from the purchase date of next 6 months! Check out more information about support policy here.


3. Private Ticket vs Public Ticket

Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.


4. Our Response Time

Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 12 - 24 HOURS to receive an answer to your ticket.


5. Go Through Public Tickets

Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait for 24 hours, instead you'll get a quick solution.


6. What support covers?

Support deals with installation of the theme, issues comes from our theme itself Bug Fixes, and Small Modifications which means, one or two lines of code we'll provide if needed.


7. Want to hire us for your customizations?

This support is not includes any of your personal customisations. If you want custom works, please consider to hire us at Envato Studio. Note : We're only available for installing our theme like a live demo site.


8. We want more details in your ticket questions

Post more detailed information's as much you can possible : LINKS and SCREENSHOTS are always welcome! If your questions are not have detailed information's, then we'll ask more information from our next response(May take : 24 hours). So, you're losing your time with less information's.


Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Aisha Required Plugins   Updated 2 weeks ago   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, To make like a perfect demo in your live site. You've to install and active that required plugin in that list. Like if you don't want to make a shop, then you never required to install ... Cameron Menu Logo   Updated 2 weeks ago   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, Please set your logo width and outer spaces. As, we mentioned in theme option descriptions. You've to give normal logo width and height as in retina logo. Like attached ... Emad Zakaria File Permission Issue!   Updated 2 weeks ago   4   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: If you like our theme and support, please rate us 5 stars. That'll make us happy to provide better support and theme! :) Simon Changing Juster element fonts   Updated July 17, 2016   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, Normally that's are controlled via : Appearance > Theme Options > Typography. Heading is : Appearance > Theme Options > Typography > Heading Font > Content Heading Content is ... Juan HEADER BLOG PAGE   Updated June 27, 2016   4   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, - For category we explained already well! Check attached screenshot! - You can customize portfolio word from your links by : Appearance > Theme Options > Portfolio > Portfolio Name - Main ... Ronald blog summary in detail page   Updated May 17, 2016   7   Avatar - One & Multi Page Parallax WordPress Theme Most recent comment from Ansif I: Yes, Thanks! :) Josh Leider Change page id for different sections   Updated May 4, 2016   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, Unfortunately, that was not possible right now. That id is generate by WordPress. So, we want to make sure each section have unique id. That's why we used WordPress default post id in ... Kenia Testimonial plug not working   Updated April 28, 2016   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, This is because of you've added only one testimonial. In slider method, at least it needs - two or more testimonials. So, try to add another one. And check again. Thanks! :) Steve Social Icons not linking   Updated April 28, 2016   4   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: You're Welcome! :) Steve Visual Composer not working after Wordpress 4.5.1 update   Updated April 26, 2016   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, You're Welcome! :) That represent article : https://victorthemes.ticksy.com/article/5374/ Thanks! :) Kim Bauchope problem with header on mobile version   Updated April 22, 2016   4   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: You're Welcome! :) If you like our theme and support, please rate us 5 stars :) That’ll make us happy, to provide better support and theme! Closing this ticket now, if you want to open this ... marisa Visual composer plugin   Updated April 16, 2016   1   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, You not read our simple three step content clearly i think. In that article link, 2nd point said you need to go : Appearance > Install Plugins. Once you deleted that plugin. Then install ... Matteo Luigi Menu logo not Responsive   Updated April 15, 2016   3   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, Can you please try following css for that menu center : @media (max-width:1158px) { .navbar-default .navbar-collapse, .navbar-left {width: 100%;text-align: center;} ... Yacine add carousel with soundcloud lightbox   Updated April 14, 2016   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, You can use Image Carousel Element from visual composer. And for button with sound cloud popup is not possible. You just link it as normal link and open it as new tab. Thanks! :) Erika Dobesova Memory limit exceeded   Updated April 14, 2016   2   Juster Multi-Purpose WordPress Theme Most recent comment from Ansif I: Hi, What you mean want to remove? To make a backup large means, check your media of uploads. Delete un-wanted and un-used images and files. And remove un-wanted posts, portfolio, pages, ...
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